At Kanchee Co Sri Saree Mandir, we highly value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our store, website, or engage with our services. By using our platform or making a purchase, you agree to the terms outlined in this policy. We are committed to ensuring that your personal information remains safe and is used only for legitimate purposes.
1. Information We Collect
We collect various types of personal and non-personal information to enhance your shopping experience. The types of information we may collect include:
- Personal Information: Name, phone number, email address, billing and shipping addresses, and payment details.
- Transaction Details: Order history, purchase preferences, and payment transactions.
- Device and Browsing Data: IP address, browser type, device type, pages visited, and interactions with our website.
- Customer Communication: Feedback, inquiries, or complaints submitted through emails, calls, or online forms.
This information is collected when you make a purchase, create an account, subscribe to our newsletter, or interact with our website. Some data may be collected automatically through cookies and tracking technologies to enhance website functionality and user experience.
2. How We Use Your Information
We use the collected data for the following purposes:
- Order Processing & Delivery: Ensuring seamless transactions, confirming orders, processing payments, and delivering products to the correct address.
- Customer Support: Responding to queries, resolving complaints, and providing assistance regarding products and services.
- Marketing & Promotions: Sending updates on new collections, discounts, exclusive offers, and newsletters (if you have opted in). You can unsubscribe at any time.
- Security & Fraud Prevention: Protecting against fraudulent transactions, unauthorized access, or malicious activities.
- Website Enhancement: Analyzing user behavior, improving website performance, and offering personalized shopping experiences based on preferences.
We do not sell, trade, or rent customer information to third parties. Your data is used strictly for improving your experience with our brand.
3. Data Protection & Security Measures
We take stringent measures to safeguard your personal information from unauthorized access, loss, misuse, or alteration. Our security measures include:
- Secure Transactions: Payment information is encrypted and processed through trusted payment gateways to ensure safe transactions.
- Restricted Access: Only authorized personnel have access to customer data, ensuring that sensitive information is protected.
- Regular Security Audits: We routinely review and upgrade our security systems to address emerging threats and vulnerabilities.
- Data Retention Policies: We retain customer data only for as long as necessary to fulfill legal, business, and service obligations. After that, data is securely disposed of.
While we strive to provide maximum security, no online transaction is entirely risk-free. Customers are encouraged to use strong passwords and avoid sharing sensitive details with unauthorized parties.
4. Sharing of Information with Third Parties
We may share limited personal information with third-party service providers under the following circumstances:
- Logistics & Shipping Partners: To ensure timely and accurate product deliveries.
- Payment Processors: To securely process payments and verify transactions.
- Marketing & Analytics Providers: To enhance customer experiences through targeted promotions and insights.
- Legal & Compliance Requirements: If required by law, court order, or government authorities, we may disclose personal information for legal proceedings or fraud investigations.
All third-party partners are required to adhere to strict data privacy policies and are not allowed to misuse customer information.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. Cookies are small files stored on your device that help us understand your preferences, track browsing activities, and optimize website performance.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality, including shopping cart management and secure transactions.
- Performance Cookies: Help us analyze website traffic, user behavior, and identify areas for improvement.
- Marketing Cookies: Used for personalized advertisements and promotional campaigns.
You can control or disable cookies through your browser settings; however, disabling them may affect certain website features and functionalities.
6. Your Privacy Rights & Choices
Customers have the following rights regarding their personal data:
- Access & Review: You can request details of the personal information we hold about you.
- Correction & Updates: If your details are incorrect or outdated, you may update them at any time.
- Opt-out of Marketing: You can unsubscribe from promotional emails or SMS messages by following the instructions in the communication.
- Data Deletion Requests: In certain cases, you may request the deletion of your personal data, subject to legal and contractual obligations.
To exercise any of these rights, please contact our customer support team.
7. Third-Party Links & External Websites
Our website may contain links to third-party websites or social media platforms. Please note that we are not responsible for their privacy policies or practices. If you click on a third-party link, we encourage you to review their privacy policy before providing any personal information.
8. Privacy Policy Updates
Kanchee Co Sri Saree Mandir reserves the right to modify this Privacy Policy at any time. Any changes will be updated on our website, and continued use of our services implies acceptance of the revised terms. We recommend reviewing this policy periodically to stay informed about how we handle your data.
We are committed to protecting your privacy and ensuring a secure shopping experience at Kanchee Co Sri Saree Mandir. Thank you for trusting us!